The way that consumers communicate is different. No longer will phone and email be a sufficient way to maintain contact and interact with your customers. Today’s consumer is much more comfortable communicating via text or other messaging apps. Businesses that aren’t catering to these differing communication preferences could be left behind.

In this webinar, we will discuss how using messaging to augment your service will significantly boost your customer service, while vastly improving your retention. We’ll also give you tips and tricks for implementing a messaging strategy that works best for your business.

Key Takeaways:

  • Gain an understanding of today’s communication landscape

  • How messaging can improve customer service and retention

  • Tips & tricks for implementing an effective messaging strategy

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Zach Williams

Senior Partner Manager

Zach Williams manages the relationship and strategy with Podium's partnerships; including the partnership between FBA and Podium. While fitness is a passion of his, he also enjoys helping local businesses implement the tools that they need to be successful in today's competitive landscape.